Returns & Exchange
Returns are allowed within 14 days of receiving for unworn goods, please email our team as soon as possible with the email below if you'd like to organise a return or exchange.


Please email us with all details, including order number, the reason a return is wanted etc and our team will work on dealing with your case as soon as possible.

If you have any sizing concerns please don't hesitate to email us or message us on instagram @thevault.au or message us on the live chat.

Returns email: returns@the-vault-uk.com

We use UK sizing on all our products and convert to their equivalent in EUR/US. Below you will find the official Nike/Jordan and Adidas size charts, please use these to assist you in your buying to help you get the shoe that fits best! Feel free to use the live chat on our site for any further questions you may have.

Nike/Jordan Size Chart

MENS
(US/AU)

UK

EU

CM

WOMENS (US/AU)

GS

(Grade School)

4

3

36

23

5.5

4Y

4.5

3.5

36.5

23.5

6

4.5Y

5

4

37.5

23.5

6.5

5Y

5.5

4.5

38

24

7

5.5Y

6

5

38.5

24

7.5

6Y

6.5

5.5

39

24.5

8

6.5Y

7

6

40

25

8.5

7Y

7.5

6.5

40.5

25.5

9

 

8

7

41

26

9.5

 

8.5

7.5

42

26.5

10

 

9

8

42.5

27

10.5

 

9.5

8.5

43

27.5

11

 

10

9

44

28

11.5

 

10.5

9.5

44.5

28.5

12

 

11

10

45

29

12.5

 

11.5

10.5

45.5

29.5

13

 

12

11

46

30

13.5

 

12.5

11.5

47

30.5

14

 

13

12

47.5

31

14.5

 

 
 

 

Adidas Size Chart

MENS
(US/AU)

UK

EU

CM

WOMANS (US/AU)

4

3.5

36

22

5

4.5

4

36.5

22.5

5.5

5

4.5

37

23

6

5.5

5

38

23.5

6.5

6

5.5

38.5

24

7

6.5

6

39

24.5

7.5

7

6.5

40

25

8

7.5

7

40.5

25.5

8.5

8

7.5

41

26

9

8.5

8

42

26.5

9.5

9

8.5

42.5

27

10

9.5

9

43

27.5

10.5

10

9.5

44

28

11

10.5

10

44.5

28.5

11.5

11

10.5

45

29

12

11.5

11

46

29.5

12.5

12

11.5

46.5

30

13

12.5

12

47

30.5

13.5

13

12.5

48

31

14

Are the items listed on the site Authentic?

The Vault GUARANTEES the authenticity of every item listed on our site. Each item is thoroughly checked by our team ensuring that items are 100% authentic.

 

How long does it take for orders to ship?

- Customers will be provided with a tracking number after their purchase, 1-3 business days in most circumstances but this can take up to 9 business days processing time, depending on stock allocations at the time of ordering. If you do have any questions about your order specifically feel free to email the team at info@the-vault-uk.com.

From there, it will take anywhere between 5 to 10 business days to arrive to destination, subject to variation based on unforeseen circumstances we can not control.

- All international shipments are shipped with DHL Express. Customers will be provided with a tracking number after their purchase, 1-3 business days in most circumstances but this can take up to 9 business days processing time, depending on stock allocations at the time of ordering. 

From there, it will take anywhere between 5 to 10 business days to arrive to destination, subject to variation based on unforeseen circumstances we can not control.

 

Which countries do you ship to?

We ship Worldwide.

 

What payment method do you accept?

We accept Visa, Mastercard, Paypal, Afterpay, Laybuy & Klarna

 

How can I track my order?

After being processed, when your package has been dispatched, a shipment confirmation email will be sent to your email with your unique tracking number. You can then track your parcel by clicking on the link provided in the email.  

  

Can I cancel and get my order refunded?

A strict no-refund policy applies to all products unless the condition of the purchased item differs from the advertised description. For further details please refer to the Returns and Exchange section.

 

Are all items listed on the site Brand New? 

Yes. All items are brand new unless stated within the product description.

 

I placed an order but never received a confirmation email. What can be done?

In this case, if you haven’t received confirmation for your order within a few hours, please email us at info@the-vault-uk.com.

 

Is it possible to add a discount code to an order that has already been placed?

Unfortunately for discount codes to be valid, they need to be used during checkout. 

 

Thank you

The Vault 

Trapstar Decoded Hooded Puffer 2.0 Jacket - Black/Infrared

Regular price £374.99
/

Only 0 items in stock!

Introducing the Trapstar Decoded Hooded Puffer 2.0 Jacket - Black/Infrared, a true gem for those who crave style and warmth. This exclusive piece is not just a jacket; it's a statement. Here's why you need to make it yours:

  • 🔥 Extremely Rare: Be one of the select few to own this masterpiece. With its unique design and limited availability, you're setting yourself apart from the crowd.
  • 👑 Decoded Logo Embroidery: Revel in the intricacy of the Decoded Logo embroidery on the back and placket. It's not just a jacket; it's a work of art.
  • 🌟 Embossed Contrast Stitch Irongate T on Hood: The devil's in the details. The embossed contrast stitch Irongate T on the hood adds a touch of exclusivity to your style.
  • 🔒 Branded Metal Zip Puller: Every detail matters. The branded metal zip puller showcases your commitment to quality and fashion.
  • 🌬️ Winter-Ready: When the chilly winds start to bite, you'll be snug and warm with the adjustable waist bungee cord and inner zip pocket, ensuring comfort and convenience in cold weather.
  • 🧐 Certified Authentic: Rest easy knowing your purchase is genuine with the official Certilogo Authentication label. You're investing in a true streetwear icon.


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Our Guarantee

100% Authentic & Verified

All products are personally verified by our staff and checked extensively to ensure you get what you pay for.