FAQs

Are the items listed on the site Authentic?

The Vault GUARANTEES the authenticity of every item listed on our site. Each item is thoroughly checked by our team ensuring that items are 100% authentic.

 

How long does it take for orders to ship?

All orders will ship within 1-2 business days unless stated otherwise in the product description.

 

Which countries do you ship to?

We ship Worldwide.

 

What payment method do you accept?

We accept Visa, Mastercard, Paypal, Afterpay, Zippay, Latitude Pay & Laybuy.

 

How can I track my order?

Once your package has been dispatched, a shipment confirmation email will be sent to your email with your unique tracking number (Via Auspost or DHL). You can then track your parcel by clicking on the link provided in the email.  

 

What are the shipping costs?

All orders shipped within Australia include Free Express Shipping.

International shipping costs vary depending on the country items are being shipped to

To check the shipping cost of the items in your shopping cart, feel free to complete the checkout stage by entering your personal information. This will give you an accurate shipping cost.

 

Can I cancel and get my order refunded?

Unfortunately ALL SALES ARE FINAL. Once you have placed your order on our site, there is strictly no cancellations or refunds. Due to the nature of our business it is not possible to exchange or refund a purchased product. We will make our best to answer your query on a case by case basis but won't make any guarantees. Please shop carefully.

 

Are all items listed on the site Brand New? 

Yes. All items are brand new unless stated within the product description.

 

I placed an order but never received a confirmation email. What can be done?

In this case, if you haven’t received confirmation for your order within a few hours, please email us at sales@the-vault-au.com 

 

Is it possible to add a discount code to an order that has already been placed?

Unfortunately for discount codes to be valid, they need to be used during checkout. 

 

Thank you

The Vault