Returns & Exchanges

Returns & Exchange

Returns for store credits and size exchanges are allowed within 14 days of receiving for unworn goods, please email our team as soon as possible with the email below if you'd like to organise a return or exchange. Please note, shipping will need to be paid.

For an exchange only a £10 shipping fee applies.

For a refund a 10% fee + £15 is charged for returned cancellations, this is used to cover the free shipping we offer on site + platform fees. Alternatively a store credit  can be provided for the full amount minus £10 shipping fee.

Please email us with all details, including order number, the reason a return is wanted etc and our team will work on dealing with your case as soon as possible. Refunds or not provided for change of mind or orders that don't arrive by a date which we have not previously guaranteed.

If you have any sizing concerns please don't hesitate to email us or message us on instagram @thevault.uk_  (general inquiries only) or message us on the live chat.

Returns email: returns@the-vault-uk.com (usually reply within 1 business day)