Returns & Exchange


Returns for store credits and size exchanges are allowed within 14 days of receiving for unworn goods, please email our team as soon as possible with the email below if you'd like to organise a return or exchange. Please note, shipping will need to be paid.

For an exchange only a £10 shipping fee applies.

For a refund a 10% fee + £15 is charged for returned cancellations, this is used to cover the free shipping we offer on site + platform fees. Alternatively a store credit  can be provided for the full amount minus £10 shipping fee.


Please email us with all details, including order number, the reason a return is wanted etc and our team will work on dealing with your case as soon as possible. Refunds or not provided for change of mind or orders that don't arrive by a date which we have not previously guaranteed.

If you have any sizing concerns please don't hesitate to email us or message us on instagram @thevault.uk_  (general inquiries only) or message us on the live chat.

Returns email: returns@the-vault-uk.com (usually reply within 1 business day)

We use UK sizing on all our products and convert to their equivalent in EUR/US. Below you will find the official Nike/Jordan and Adidas size charts, please use these to assist you in your buying to help you get the shoe that fits best! Feel free to use the live chat on our site for any further questions you may have.

Nike/Jordan Size Chart

MENS
(US/AU)

UK

EU

CM

WOMENS (US/AU)

GS

(Grade School)

4

3

36

23

5.5

4Y

4.5

3.5

36.5

23.5

6

4.5Y

5

4

37.5

23.5

6.5

5Y

5.5

4.5

38

24

7

5.5Y

6

5

38.5

24

7.5

6Y

6.5

5.5

39

24.5

8

6.5Y

7

6

40

25

8.5

7Y

7.5

6.5

40.5

25.5

9

 

8

7

41

26

9.5

 

8.5

7.5

42

26.5

10

 

9

8

42.5

27

10.5

 

9.5

8.5

43

27.5

11

 

10

9

44

28

11.5

 

10.5

9.5

44.5

28.5

12

 

11

10

45

29

12.5

 

11.5

10.5

45.5

29.5

13

 

12

11

46

30

13.5

 

12.5

11.5

47

30.5

14

 

13

12

47.5

31

14.5

 

 
 

 

Adidas Size Chart

MENS
(US/AU)

UK

EU

CM

WOMANS (US/AU)

4

3.5

36

22

5

4.5

4

36.5

22.5

5.5

5

4.5

37

23

6

5.5

5

38

23.5

6.5

6

5.5

38.5

24

7

6.5

6

39

24.5

7.5

7

6.5

40

25

8

7.5

7

40.5

25.5

8.5

8

7.5

41

26

9

8.5

8

42

26.5

9.5

9

8.5

42.5

27

10

9.5

9

43

27.5

10.5

10

9.5

44

28

11

10.5

10

44.5

28.5

11.5

11

10.5

45

29

12

11.5

11

46

29.5

12.5

12

11.5

46.5

30

13

12.5

12

47

30.5

13.5

13

12.5

48

31

14

 

 

Are the items listed on the site Authentic?

The Vault GUARANTEES the authenticity of every item listed on our site. Each item is thoroughly checked by our team ensuring that items are 100% authentic.

 

How long does it take for orders to ship?

ON AVERAGE, MOST ORDERS ARRIVE IN ABOUT 6 BUSINESS DAYS

- Customers will be provided with a tracking number after their purchase is shipped, 1-3 business days in most circumstances but this can take up to 9 business days processing time, depending on stock allocations at the time of ordering. Please keep in mind, express shipping applies only to your order being shipped faster and the regular processing times still applies. If you require your order for a certain date please feel free to contact one of our team. Please note, processing times apply to all orders, including those with Express shipping elected. 

We do not offer same day/next day delivery. 

From there, it will take anywhere between 5 to 10 business days to arrive to destination, subject to variation based on unforeseen circumstances we can not control. If you do have any questions about your order specifically feel free to email the team at info@the-vault-uk.com.

- All shipments are shipped from the UK or Australia depending on stock allocations on the day of ordering.

Refunds will not be given for orders that do not arrive by dates we did not previously guarantee.

 

Which countries do you ship to? Do I have to pay any import/customs fees?

We ship Worldwide. You will not be charged any import or customs fees. 

 

What payment method do you accept?

We accept Visa, Mastercard, Amex, Clearpay & Klarna

 

How can I track my order?

After being processed, when your package has been dispatched, a shipment confirmation email will be sent to your email with your unique tracking number. You can then track your parcel by clicking on the link provided in the email. Please keep in mind, once a  parcel has been shipped - it is not common but there may be shipping delays/issues which are out of our control.  

  

Can I cancel and get my order refunded?

 

Yes your order can be cancelled if it has not been shipped - once an order is dispatched it may not be cancelled. We do also allow returns/exchanges/store credits based on what is most suited to your situation.

If you'd like to exchange the product, Only a £10 shipping fee will apply (per item).

For a refund, once the item is returned and inspected, a refund will be processed less 10% and £15 for fees. Alternatively a credit note can be provided for the full amount minus £10 shipping fee. 

 

Are all items listed on the site Brand New? 

Yes. All items are brand new unless stated within the product description.

 

I placed an order but never received a confirmation email. What can be done?

In this case, if you haven’t received confirmation for your order within a few hours, please email us at info@the-vault-uk.com.

 

Is it possible to add a discount code to an order that has already been placed?

Unfortunately for discount codes to be valid, they need to be used during checkout. 

 

Thank you

The Vault 

Nike Dunk Low Michigan State GS Women's

Regular price £160.00
/

Only 3 items in stock!

Introducing the Nike Dunk Low Michigan State GS Women's - Restocked and Revamped at The Vault

Unleash your style with the highly coveted Nike Dunk Low Michigan State GS Women's, now back in stock at The Vault! This iconic sneaker marries athletic heritage with streetwear flair, creating a must-have addition to your collection. As a trusted source for authentic sneakers, The Vault guarantees genuine products, ensuring you get the real deal every time you shop with us.

Key Features:

  • Michigan State University Inspired Design: Show your team spirit with the unmistakable green and white colourway, paying homage to the Michigan State Spartans.
  • Premium Craftsmanship: Built with precision and quality materials, the Nike Dunk Low promises durability and comfort for everyday wear.
  • High Demand, Limited Stock: Don't miss your chance to snag a pair of these sought-after sneakers. Act fast before they disappear again!

Restocked and Ready: Our team has worked tirelessly to restock the Nike Dunk Low Michigan State GS Women's, bringing you another chance to own this exclusive sneaker. Stay ahead of the style game and secure your pair now!

Authenticity Guarantee: At The Vault, authenticity is our top priority. Rest assured that all our products, including the Nike Dunk Low, are 100% genuine. We take pride in providing you with the real deal, so you can step out with confidence.

Size Exchanges Made Easy: Ordered the wrong size? No worries! The Vault offers hassle-free size exchanges to ensure you get the perfect fit. Contact our customer service team, and we'll guide you through the process.

FAQs - Nike Dunk Low Michigan State GS Women's:

Q: Are these sneakers authentic? A: Absolutely! At The Vault, we take authenticity seriously. Rest assured that all our Nike Dunk Low Michigan State GS Women's sneakers are genuine and come directly from the brand.

Q: Can I exchange for a different size if they don't fit? A: Yes, you can! We understand the importance of the right fit. If your Nike Dunk Low Michigan State GS Women's doesn't fit perfectly, contact our customer service team to initiate a hassle-free size exchange.

Q: How limited is the restock? A: Our restock is limited, and these sneakers are in high demand. Act quickly to secure your pair before they sell out again.

Q: Do you offer Afterpay? A: Yes, we do! Shop now and pay later with Afterpay, making it even more convenient to own the Nike Dunk Low Michigan State GS Women's.

Q: What about shipping? A: Enjoy free shipping on all orders! Get your Nike Dunk Low delivered to your doorstep without any additional cost.

Elevate your sneaker game with the Nike Dunk Low Michigan State GS Women's, available exclusively at The Vault. Shop now and step into style!

Customer Reviews

Based on 86 reviews
94%
(81)
6%
(5)
0%
(0)
0%
(0)
0%
(0)
R
Ryan Bradley
Brilliant service

Ordered my TNs which I couldn’t find in England. They came quick considering they’ve travelled half of the world. Will definitely be ordering again. Thank you x

A
Alex Storey
Great item

Really good shoes. Only downside was the time taken to deliver.

R
Rachael Marriott
Really happy

I was desperate for these for my daughter for Xmas when everywhere in the UK had sold out. I ordered from here before I checked the reviews, I checked after and was really worried after seeing some of the negative comments, but they arrived in time forxmas as well and I left it untill the last date to order. Trainers were brand new no imperfections so really happy thank you

H
Hannah Cooper

Great

J
Jenny Y
⭐️ company

I was really worried as not a lot of background but once the shoes were despatched (I didn’t realise Australia either!) was easy to track. Even out of business hours, James was great at getting back to my query. My son was really happy with his shoes as likes something different to what most high street shops offer, highly recommend.

Customer Reviews

Based on 86 reviews
94%
(81)
6%
(5)
0%
(0)
0%
(0)
0%
(0)
R
Ryan Bradley
Brilliant service

Ordered my TNs which I couldn’t find in England. They came quick considering they’ve travelled half of the world. Will definitely be ordering again. Thank you x

A
Alex Storey
Great item

Really good shoes. Only downside was the time taken to deliver.

R
Rachael Marriott
Really happy

I was desperate for these for my daughter for Xmas when everywhere in the UK had sold out. I ordered from here before I checked the reviews, I checked after and was really worried after seeing some of the negative comments, but they arrived in time forxmas as well and I left it untill the last date to order. Trainers were brand new no imperfections so really happy thank you

H
Hannah Cooper

Great

J
Jenny Y
⭐️ company

I was really worried as not a lot of background but once the shoes were despatched (I didn’t realise Australia either!) was easy to track. Even out of business hours, James was great at getting back to my query. My son was really happy with his shoes as likes something different to what most high street shops offer, highly recommend.

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Our Guarantee

100% Authentic & Verified

All products are personally verified by our staff and checked extensively to ensure you get what you pay for.

Customer Reviews

Based on 86 reviews
94%
(81)
6%
(5)
0%
(0)
0%
(0)
0%
(0)
R
Ryan Bradley
Brilliant service

Ordered my TNs which I couldn’t find in England. They came quick considering they’ve travelled half of the world. Will definitely be ordering again. Thank you x

A
Alex Storey
Great item

Really good shoes. Only downside was the time taken to deliver.

R
Rachael Marriott
Really happy

I was desperate for these for my daughter for Xmas when everywhere in the UK had sold out. I ordered from here before I checked the reviews, I checked after and was really worried after seeing some of the negative comments, but they arrived in time forxmas as well and I left it untill the last date to order. Trainers were brand new no imperfections so really happy thank you

H
Hannah Cooper

Great

J
Jenny Y
⭐️ company

I was really worried as not a lot of background but once the shoes were despatched (I didn’t realise Australia either!) was easy to track. Even out of business hours, James was great at getting back to my query. My son was really happy with his shoes as likes something different to what most high street shops offer, highly recommend.