UGG Classic Ultra Mini Grey Women’s
UGG Classic Ultra Mini Grey Women’s
UGG Classic Ultra Mini Grey Women’s
UGG Classic Ultra Mini Grey Women’s
UGG Classic Ultra Mini Grey Women’s

Returns & Exchanges

We want you to love your purchase. If for any reason you need a different size or wish to return your order, we’ve made the process as simple as possible.

  • Exchanges: You can request a size exchange within 14 days of receiving your order. Exchanges are subject to a £10 shipping fee. Once we receive and inspect your return, we’ll ship your new size out to you.

  • Returns for Refunds: Refunds are available within 14 days of receiving your order. A 10% fee applies to cover non-refundable costs such as payment processor fees, platform fees, and taxes. Refunds are processed only once the item is returned and inspected by our team.

  • Returns for Store Credit: Prefer a store credit? We’ll issue the credit for the full amount (minus a £10 shipping fee) once we receive and check your returned item.

Conditions for Returns

  • Items must be unworn, in original condition, and in their original packaging.

  • Returns must be requested within 14 days of delivery by emailing us at returns@the-vault-uk.com (we typically respond within 1 business day).

  • Please include your order number and reason for return in your email.

  • Customers are responsible for the cost of shipping the item back to our warehouse. We recommend using tracked shipping to ensure safe delivery.

Important Notes

  • Once your return has been received and inspected, we’ll process your refund, issue a store credit, or ship your exchange.

  • If you have any questions about sizing before ordering, our team is happy to help via email, Instagram DM @thevault.uk_, or live chat.

We’re a small business, and every order means a lot to us. While we do have to recover unavoidable fees on refunds and ask customers to cover return shipping, our goal is always to keep the process simple, fair, and reassuring so you can shop with confidence.

We use UK sizing on all our products and convert to their equivalent in EUR/US. Below you will find the official Nike/Jordan and Adidas size charts, please use these to assist you in your buying to help you get the shoe that fits best! Feel free to use the live chat on our site for any further questions you may have.

Nike/Jordan Size Chart

MENS
(US/AU)

UK

EU

CM

WOMENS (US/AU)

GS

(Grade School)

4

3

36

23

5.5

4Y

4.5

3.5

36.5

23.5

6

4.5Y

5

4

37.5

23.5

6.5

5Y

5.5

4.5

38

24

7

5.5Y

6

5

38.5

24

7.5

6Y

6.5

5.5

39

24.5

8

6.5Y

7

6

40

25

8.5

7Y

7.5

6.5

40.5

25.5

9

 

8

7

41

26

9.5

 

8.5

7.5

42

26.5

10

 

9

8

42.5

27

10.5

 

9.5

8.5

43

27.5

11

 

10

9

44

28

11.5

 

10.5

9.5

44.5

28.5

12

 

11

10

45

29

12.5

 

11.5

10.5

45.5

29.5

13

 

12

11

46

30

13.5

 

12.5

11.5

47

30.5

14

 

13

12

47.5

31

14.5

 

 
 

 

Adidas Size Chart

MENS
(US/AU)

UK

EU

CM

WOMANS (US/AU)

4

3.5

36

22

5

4.5

4

36.5

22.5

5.5

5

4.5

37

23

6

5.5

5

38

23.5

6.5

6

5.5

38.5

24

7

6.5

6

39

24.5

7.5

7

6.5

40

25

8

7.5

7

40.5

25.5

8.5

8

7.5

41

26

9

8.5

8

42

26.5

9.5

9

8.5

42.5

27

10

9.5

9

43

27.5

10.5

10

9.5

44

28

11

10.5

10

44.5

28.5

11.5

11

10.5

45

29

12

11.5

11

46

29.5

12.5

12

11.5

46.5

30

13

12.5

12

47

30.5

13.5

13

12.5

48

31

14

Frequently Asked Questions

Are the items listed on the site authentic?

Yes — 100% guaranteed. The Vault only sells authentic products sourced from official retailers and trusted suppliers. Every item is thoroughly checked by our team before shipping and comes with its original packaging, tags, and SKU labels.

Do you offer a warranty on products?

Yes ✅. For the brands we are official retailers of including UGG, Saucony, HOKA, and Dr. Martens all products come with a 1-year manufacturer’s warranty.

This covers any manufacturing defects or faults, giving you extra peace of mind when shopping with us. If you ever experience an issue within this period, simply contact our team and we’ll help organise the warranty process for you.

How long does it take for orders to ship?

  • Orders are usually processed and shipped within 1–3 business days.

  • Delivery then takes on average 2–3 business days (up to 6 depending on courier and location).

  • Next-day delivery is available on selected products — please contact our team before ordering to confirm.

All orders are shipped with tracking and insurance, from either the UK or Australia, depending on stock allocation.

Which countries do you ship to? Do I have to pay customs fees?

We ship worldwide 🌍.
There are no hidden import or customs fees — the price you pay at checkout is final.

What payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express

  • Klarna

  • Clearpay

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking link. You can check your parcel’s progress at any time.

Can I cancel or return my order?

  • Cancellations: Allowed if the order has not yet shipped. Once dispatched, cancellations are no longer possible.

  • Exchanges: Easy exchanges available within 14 days of delivery. A £10 shipping fee applies. Customers cover the cost of sending the original item back to us, and once received, we’ll ship the new size out to you.

  • Refunds: Available within 14 days of delivery. A 10% fee applies to cover non-refundable costs such as platform and payment processing fees. Customers cover the return shipping, and refunds are processed only once the item is received and inspected.

  • Store Credit: Prefer to shop again later? Receive a store credit for the full amount (minus £10 shipping fee) once we receive and check your returned item.

➡️ Items must be unworn, in original condition, and returned with original packaging.

How do I know what size to order?

All sizes on our site are listed in UK sizing (unless stated otherwise).
If you’re unsure, contact us and our team will happily help with size conversions and fit advice. And if it’s not perfect, our easy exchange policy has you covered.

Will you restock sold-out items?

Some items are limited releases and may not restock. However, we update our website regularly with new arrivals. Follow us on Instagram @thevault.uk_ for updates on restocks and early access to new drops.

Are all items brand new?

Yes — all items sold on The Vault are brand new unless otherwise stated in the product description.

What if my parcel is lost or delayed?

All orders are shipped with tracking and insurance. While delays are rare, if an issue arises, we’ll work directly with the courier to resolve it and make sure you’re covered.

I placed an order but never received a confirmation email. What should I do?

Please check your spam/junk folder first. If you still haven’t received it after a few hours, email us at info@the-vault-uk.com and we’ll resend your order confirmation.

Can I apply a discount code after placing my order?

Discount codes must be applied during checkout. Unfortunately, they cannot be added afterwards.

UGG Classic Ultra Mini Grey Women’s

Regular price £170.00 Sale price £114.99 Save £55.01
/

Only 10 items in stock!

Step Into Comfort with the UGG Classic Ultra Mini Grey Women’s

The UGG Classic Ultra Mini Grey Women’s is a sleek update to the iconic UGG silhouette, designed with a lower shaft height for effortless wear. In a versatile grey colorway, this boot pairs easily with any outfit, making it a stylish and cozy essential for your wardrobe.

Key Features

  • Design: Featuring the ultra-mini silhouette in a neutral grey shade, this boot offers a modern twist on the UGG classic, providing a flexible fit that’s easy to slip on and off.

  • Comfort: Lined with UGGplush™ for softness and warmth, the Classic Ultra Mini delivers plush cushioning and all-day comfort for cooler days.

  • Construction/Support: Built with a premium suede upper treated to resist water and stains, paired with a lightweight yet durable Treadlite by UGG™ outsole for reliable traction.

Why Shop With The Vault UK?

  • Authenticity Guaranteed: We ensure 100% authenticity on all our products.

  • 💳 Flexible Payment Options: Klarna, Clearpay, or card payments.

  • 🚚 Free Shipping: Fast, free shipping across the UK.

  • 🔁 Easy Size Exchanges: Hassle-free exchanges if the fit isn’t perfect.

Product Details

  • SKU: 1116109-GREY

  • Colourway: Grey

Customer Reviews

Based on 198 reviews
92%
(183)
5%
(10)
2%
(3)
0%
(0)
1%
(2)
a
alison Patten
Uggs

Great service, even better price.Packaged lovely. Will definitely use The Vault again.

D
Donna Gannon

Arrived in perfect condition. They are so comfortable and I’ve wanted a pair for ages. Perfect. 👌

s
susan frost

Speed of delivery from Australia amazing. 7 days from ordering to in my hand. Constant email updates on delivery progress from day one. Excellent quality product, don’t know about size as it’s a gift and not given yet. Overall EXCELLENT

J
Jackie Hall
Place to buy uggs from!

Vault is one of the best places to buy uggs initially did not realised based in Australia! but price great and no extra costs for shipping. Certainly in future will buy from them easy of purchasing to delivery cannot fault

K
Karen Jefferson
Amazing Service…. Great Product!

Product was exactly as ordered and made it to the UK from Australia faster than some UK companies. Great service. Wouldn’t hesitate to use them again. Thank you.

Customer Reviews

Based on 198 reviews
92%
(183)
5%
(10)
2%
(3)
0%
(0)
1%
(2)
a
alison Patten
Uggs

Great service, even better price.Packaged lovely. Will definitely use The Vault again.

D
Donna Gannon

Arrived in perfect condition. They are so comfortable and I’ve wanted a pair for ages. Perfect. 👌

s
susan frost

Speed of delivery from Australia amazing. 7 days from ordering to in my hand. Constant email updates on delivery progress from day one. Excellent quality product, don’t know about size as it’s a gift and not given yet. Overall EXCELLENT

J
Jackie Hall
Place to buy uggs from!

Vault is one of the best places to buy uggs initially did not realised based in Australia! but price great and no extra costs for shipping. Certainly in future will buy from them easy of purchasing to delivery cannot fault

K
Karen Jefferson
Amazing Service…. Great Product!

Product was exactly as ordered and made it to the UK from Australia faster than some UK companies. Great service. Wouldn’t hesitate to use them again. Thank you.

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Our Guarantee

100% Authentic & Verified

All products are personally verified by our staff and checked extensively to ensure you get what you pay for.

Customer Reviews

Based on 198 reviews
92%
(183)
5%
(10)
2%
(3)
0%
(0)
1%
(2)
a
alison Patten
Uggs

Great service, even better price.Packaged lovely. Will definitely use The Vault again.

D
Donna Gannon

Arrived in perfect condition. They are so comfortable and I’ve wanted a pair for ages. Perfect. 👌

s
susan frost

Speed of delivery from Australia amazing. 7 days from ordering to in my hand. Constant email updates on delivery progress from day one. Excellent quality product, don’t know about size as it’s a gift and not given yet. Overall EXCELLENT

J
Jackie Hall
Place to buy uggs from!

Vault is one of the best places to buy uggs initially did not realised based in Australia! but price great and no extra costs for shipping. Certainly in future will buy from them easy of purchasing to delivery cannot fault

K
Karen Jefferson
Amazing Service…. Great Product!

Product was exactly as ordered and made it to the UK from Australia faster than some UK companies. Great service. Wouldn’t hesitate to use them again. Thank you.