Returns & Exchange
Returns for store credits and size exchanges are allowed within 14 days of receiving for unworn goods, please email our team as soon as possible with the email below if you'd like to organise a return or exchange. Please note, shipping will need to be paid, as well as this - a 10% fee is charged for returned cancellations, this is used to cover the free shipping we offer on site.


Please email us with all details, including order number, the reason a return is wanted etc and our team will work on dealing with your case as soon as possible. Refunds or not provided for change of mind or orders that don't arrive by a date which we have not previously guaranteed.

If you have any sizing concerns please don't hesitate to email us or message us on instagram @thevault.uk_ or message us on the live chat.

Returns email: returns@the-vault-uk.com

We use UK sizing on all our products and convert to their equivalent in EUR/US. Below you will find the official Nike/Jordan and Adidas size charts, please use these to assist you in your buying to help you get the shoe that fits best! Feel free to use the live chat on our site for any further questions you may have.

Nike/Jordan Size Chart

MENS
(US/AU)

UK

EU

CM

WOMENS (US/AU)

GS

(Grade School)

4

3

36

23

5.5

4Y

4.5

3.5

36.5

23.5

6

4.5Y

5

4

37.5

23.5

6.5

5Y

5.5

4.5

38

24

7

5.5Y

6

5

38.5

24

7.5

6Y

6.5

5.5

39

24.5

8

6.5Y

7

6

40

25

8.5

7Y

7.5

6.5

40.5

25.5

9

 

8

7

41

26

9.5

 

8.5

7.5

42

26.5

10

 

9

8

42.5

27

10.5

 

9.5

8.5

43

27.5

11

 

10

9

44

28

11.5

 

10.5

9.5

44.5

28.5

12

 

11

10

45

29

12.5

 

11.5

10.5

45.5

29.5

13

 

12

11

46

30

13.5

 

12.5

11.5

47

30.5

14

 

13

12

47.5

31

14.5

 

 
 

 

Adidas Size Chart

MENS
(US/AU)

UK

EU

CM

WOMANS (US/AU)

4

3.5

36

22

5

4.5

4

36.5

22.5

5.5

5

4.5

37

23

6

5.5

5

38

23.5

6.5

6

5.5

38.5

24

7

6.5

6

39

24.5

7.5

7

6.5

40

25

8

7.5

7

40.5

25.5

8.5

8

7.5

41

26

9

8.5

8

42

26.5

9.5

9

8.5

42.5

27

10

9.5

9

43

27.5

10.5

10

9.5

44

28

11

10.5

10

44.5

28.5

11.5

11

10.5

45

29

12

11.5

11

46

29.5

12.5

12

11.5

46.5

30

13

12.5

12

47

30.5

13.5

13

12.5

48

31

14

Are the items listed on the site Authentic?

The Vault GUARANTEES the authenticity of every item listed on our site. Each item is thoroughly checked by our team ensuring that items are 100% authentic.

 

How long does it take for orders to ship?

- Customers will be provided with a tracking number after their purchase is shipped, 3 business days in most circumstances but this can take up to 9 business days processing time, depending on stock allocations at the time of ordering. 

From there, it will take anywhere between 5 to 10 business days to arrive to destination, subject to variation based on unforeseen circumstances we can not control. If you do have any questions about your order specifically feel free to email the team at info@the-vault-uk.com.

- All shipments are shipped from the UK or Australia depending on stock allocations on the day of ordering.

Refunds will not be given for orders that do not arrive by dates we did not previously guarantee.

Christmas deliveries cannot be guaranteed from the 14th onwards.

 

Which countries do you ship to?

We ship Worldwide.

 

What payment method do you accept?

We accept Visa, Mastercard, Paypal, Afterpay, Laybuy & Klarna

 

How can I track my order?

After being processed, when your package has been dispatched, a shipment confirmation email will be sent to your email with your unique tracking number. You can then track your parcel by clicking on the link provided in the email.  

  

Can I cancel and get my order refunded?

We only allow cancellations under justifiable circumstances. We do also allow returns/exchanges/store credits based on what is most suited to your situation.

 

Are all items listed on the site Brand New? 

Yes. All items are brand new unless stated within the product description.

 

I placed an order but never received a confirmation email. What can be done?

In this case, if you haven’t received confirmation for your order within a few hours, please email us at info@the-vault-uk.com.

 

Is it possible to add a discount code to an order that has already been placed?

Unfortunately for discount codes to be valid, they need to be used during checkout. 

 

Thank you

The Vault 

UGG Classic Ultra Mini Sand

Regular price £195.00
/

Only 5 items in stock!

Introducing the UGG Classic Ultra Mini Sand – the epitome of comfort and style in a petite package. Elevate your winter wardrobe with these iconic boots, now reimagined in a shorter silhouette for a bold and modern statement.

Crafted with the finest materials, the Classic Ultra Mini Sand features sumptuous suede in a neutral and versatile sand hue, ensuring that these boots effortlessly complement any outfit. The luxurious sheepskin lining provides unparalleled warmth, making them your go-to choice for chilly days and cozy nights.

Designed for maximum convenience, the ultra-mini height offers a fresh take on the classic UGG boot, allowing for easy on-and-off wear without sacrificing the signature UGG comfort. The Treadlite by UGG™ outsole not only ensures durability but also provides excellent traction, making these boots perfect for any winter adventure.

Whether you're strolling through the city streets or lounging by the fireplace, the UGG Classic Ultra Mini Sand promises to keep you stylishly snug. Embrace the timeless appeal of UGG with a contemporary twist – redefine comfort and make a statement with every step in the Classic Ultra Mini Sand. Treat your feet to the luxury they deserve and experience the magic of UGG like never before.

Customer Reviews

Based on 12 reviews
100%
(12)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
e
erica
good service

couldnt find them anywhere so glad i secured a pair

K
Kylie B.
So soft 🤩

Can't believe how soft and comfy they are, made my day

M
Marc L.
Great service

Ordered some UGG for my partner's bday but were too small. Was able to change the size easily. Prompt on emails which I liked

A
A.D.

I've bought a few pairs now and The Vault never fails to deliver!

D
D.L.

My platforms have been great, got them within a week.

Customer Reviews

Based on 12 reviews
100%
(12)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
e
erica
good service

couldnt find them anywhere so glad i secured a pair

K
Kylie B.
So soft 🤩

Can't believe how soft and comfy they are, made my day

M
Marc L.
Great service

Ordered some UGG for my partner's bday but were too small. Was able to change the size easily. Prompt on emails which I liked

A
A.D.

I've bought a few pairs now and The Vault never fails to deliver!

D
D.L.

My platforms have been great, got them within a week.

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Our Guarantee

100% Authentic & Verified

All products are personally verified by our staff and checked extensively to ensure you get what you pay for.

Customer Reviews

Based on 12 reviews
100%
(12)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
e
erica
good service

couldnt find them anywhere so glad i secured a pair

K
Kylie B.
So soft 🤩

Can't believe how soft and comfy they are, made my day

M
Marc L.
Great service

Ordered some UGG for my partner's bday but were too small. Was able to change the size easily. Prompt on emails which I liked

A
A.D.

I've bought a few pairs now and The Vault never fails to deliver!

D
D.L.

My platforms have been great, got them within a week.