Returns & Exchange
Returns for store credits and size exchanges are allowed within 14 days of receiving for unworn goods, please email our team as soon as possible with the email below if you'd like to organise a return or exchange. Please note, shipping will need to be paid, as well as this - a 10% fee + £15 is charged for returned cancellations, this is used to cover the free shipping we offer on site + platform fees.


Please email us with all details, including order number, the reason a return is wanted etc and our team will work on dealing with your case as soon as possible. Refunds or not provided for change of mind or orders that don't arrive by a date which we have not previously guaranteed.

If you have any sizing concerns please don't hesitate to email us or message us on instagram @thevault.uk_ or message us on the live chat.

Returns email: returns@the-vault-uk.com

We use UK sizing on all our products and convert to their equivalent in EUR/US. Below you will find the official Nike/Jordan and Adidas size charts, please use these to assist you in your buying to help you get the shoe that fits best! Feel free to use the live chat on our site for any further questions you may have.

Nike/Jordan Size Chart

MENS
(US/AU)

UK

EU

CM

WOMENS (US/AU)

GS

(Grade School)

4

3

36

23

5.5

4Y

4.5

3.5

36.5

23.5

6

4.5Y

5

4

37.5

23.5

6.5

5Y

5.5

4.5

38

24

7

5.5Y

6

5

38.5

24

7.5

6Y

6.5

5.5

39

24.5

8

6.5Y

7

6

40

25

8.5

7Y

7.5

6.5

40.5

25.5

9

 

8

7

41

26

9.5

 

8.5

7.5

42

26.5

10

 

9

8

42.5

27

10.5

 

9.5

8.5

43

27.5

11

 

10

9

44

28

11.5

 

10.5

9.5

44.5

28.5

12

 

11

10

45

29

12.5

 

11.5

10.5

45.5

29.5

13

 

12

11

46

30

13.5

 

12.5

11.5

47

30.5

14

 

13

12

47.5

31

14.5

 

 
 

 

Adidas Size Chart

MENS
(US/AU)

UK

EU

CM

WOMANS (US/AU)

4

3.5

36

22

5

4.5

4

36.5

22.5

5.5

5

4.5

37

23

6

5.5

5

38

23.5

6.5

6

5.5

38.5

24

7

6.5

6

39

24.5

7.5

7

6.5

40

25

8

7.5

7

40.5

25.5

8.5

8

7.5

41

26

9

8.5

8

42

26.5

9.5

9

8.5

42.5

27

10

9.5

9

43

27.5

10.5

10

9.5

44

28

11

10.5

10

44.5

28.5

11.5

11

10.5

45

29

12

11.5

11

46

29.5

12.5

12

11.5

46.5

30

13

12.5

12

47

30.5

13.5

13

12.5

48

31

14

Are the items listed on the site Authentic?

The Vault GUARANTEES the authenticity of every item listed on our site. Each item is thoroughly checked by our team ensuring that items are 100% authentic.

 

How long does it take for orders to ship?

- Customers will be provided with a tracking number after their purchase is shipped, 3 business days in most circumstances but this can take up to 9 business days processing time, depending on stock allocations at the time of ordering. Please keep in mind, express shipping applies only to your order being shipped faster and the regular processing times still applies. If you require your order for a certain date please feel free to contact one of our team.

From there, it will take anywhere between 5 to 10 business days to arrive to destination, subject to variation based on unforeseen circumstances we can not control. If you do have any questions about your order specifically feel free to email the team at info@the-vault-uk.com.

- All shipments are shipped from the UK or Australia depending on stock allocations on the day of ordering.

Refunds will not be given for orders that do not arrive by dates we did not previously guarantee.

Christmas deliveries cannot be guaranteed from the 14th onwards.

 

Which countries do you ship to?

We ship Worldwide.

 

What payment method do you accept?

We accept Visa, Mastercard, Paypal, Afterpay, Laybuy & Klarna

 

How can I track my order?

After being processed, when your package has been dispatched, a shipment confirmation email will be sent to your email with your unique tracking number. You can then track your parcel by clicking on the link provided in the email.  

  

Can I cancel and get my order refunded?

We only allow cancellations under justifiable circumstances. We do also allow returns/exchanges/store credits based on what is most suited to your situation.

 

Are all items listed on the site Brand New? 

Yes. All items are brand new unless stated within the product description.

 

I placed an order but never received a confirmation email. What can be done?

In this case, if you haven’t received confirmation for your order within a few hours, please email us at info@the-vault-uk.com.

 

Is it possible to add a discount code to an order that has already been placed?

Unfortunately for discount codes to be valid, they need to be used during checkout. 

 

Thank you

The Vault 

UGG Disquette Chestnut

Regular price £155.00 Sale price £135.00 Save £20.00
/

Only 3 items in stock!

Introducing The Vault UK's latest addition to luxurious comfort and timeless style - the UGG Disquette Chestnut. Elevate your footwear collection with these exquisite chestnut-hued wonders that seamlessly blend fashion and function. Crafted with precision and attention to detail, The Vault UK takes pride in offering a product that not only speaks to your sense of style but also provides unparalleled comfort.

The UGG Disquette Chestnut is designed for those who appreciate the finer things in life. The chestnut color exudes warmth and sophistication, making it a versatile choice for any occasion. Whether you're stepping out for a casual day with friends or cozying up by the fireplace, these UGGs effortlessly complement your lifestyle.

Made from high-quality materials, the UGG Disquette Chestnut boasts premium suede uppers that showcase the brand's commitment to durability and elegance. The iconic UGGpure™ wool lining provides an indulgent, plush feel, keeping your feet snug and cozy in all seasons. The slip-on design adds convenience to your daily routine, making these chestnut beauties a go-to choice for comfort seekers.

The Vault UK understands the importance of individuality, and the UGG Disquette Chestnut allows you to express your unique style. The distinctive chestnut hue adds a touch of sophistication, while the iconic UGG branding ensures you're stepping out in a symbol of luxury and quality.

Step into a world of unmatched comfort and style with The Vault UK's UGG Disquette Chestnut. Elevate your footwear game, and make a statement with every step you take. Order your pair today and experience the epitome of luxury and fashion brought to you by The Vault UK.

Customer Reviews

Based on 44 reviews
91%
(40)
9%
(4)
0%
(0)
0%
(0)
0%
(0)
G
GG
Ultra mini Ugg boots

My boots were shipped from Australia so it took a bit longer than expected, but the customer service was great and they kept me up to date with when my order would arrive. When my Uggs arrived they were great, same colour and look at the photo. My only bug bear, which is why I’ve given 4 stars, is they had a little scuff on one of the boots near the toe. Apart from that all good!

E
Eryka Knight
Fab from start to finish

Happy with my purchase. Prompt delivery. Thank you.

S
Suzannah Gillingham
Great service

Quick delivery time 👍🏼

S
Sally Wain
Perfect and fantastic delivery tracking

Perfect

F
Fi Marks
Trying so hard not to wear them all the time!!!

These are my favourite Uggs ever. Just adorable! Trying not to wear them too much so I don’t ruin them!!! Great shipping and tracking too! Thank you

Customer Reviews

Based on 44 reviews
91%
(40)
9%
(4)
0%
(0)
0%
(0)
0%
(0)
G
GG
Ultra mini Ugg boots

My boots were shipped from Australia so it took a bit longer than expected, but the customer service was great and they kept me up to date with when my order would arrive. When my Uggs arrived they were great, same colour and look at the photo. My only bug bear, which is why I’ve given 4 stars, is they had a little scuff on one of the boots near the toe. Apart from that all good!

E
Eryka Knight
Fab from start to finish

Happy with my purchase. Prompt delivery. Thank you.

S
Suzannah Gillingham
Great service

Quick delivery time 👍🏼

S
Sally Wain
Perfect and fantastic delivery tracking

Perfect

F
Fi Marks
Trying so hard not to wear them all the time!!!

These are my favourite Uggs ever. Just adorable! Trying not to wear them too much so I don’t ruin them!!! Great shipping and tracking too! Thank you

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Our Guarantee

100% Authentic & Verified

All products are personally verified by our staff and checked extensively to ensure you get what you pay for.

Customer Reviews

Based on 44 reviews
91%
(40)
9%
(4)
0%
(0)
0%
(0)
0%
(0)
G
GG
Ultra mini Ugg boots

My boots were shipped from Australia so it took a bit longer than expected, but the customer service was great and they kept me up to date with when my order would arrive. When my Uggs arrived they were great, same colour and look at the photo. My only bug bear, which is why I’ve given 4 stars, is they had a little scuff on one of the boots near the toe. Apart from that all good!

E
Eryka Knight
Fab from start to finish

Happy with my purchase. Prompt delivery. Thank you.

S
Suzannah Gillingham
Great service

Quick delivery time 👍🏼

S
Sally Wain
Perfect and fantastic delivery tracking

Perfect

F
Fi Marks
Trying so hard not to wear them all the time!!!

These are my favourite Uggs ever. Just adorable! Trying not to wear them too much so I don’t ruin them!!! Great shipping and tracking too! Thank you