Returns & Exchange
Returns for store credits and size exchanges are allowed within 14 days of receiving for unworn goods, please email our team as soon as possible with the email below if you'd like to organise a return or exchange. Please note, shipping will need to be paid, as well as this - a 10% fee + £15 is charged for returned cancellations, this is used to cover the free shipping we offer on site + platform fees.


Please email us with all details, including order number, the reason a return is wanted etc and our team will work on dealing with your case as soon as possible. Refunds or not provided for change of mind or orders that don't arrive by a date which we have not previously guaranteed.

If you have any sizing concerns please don't hesitate to email us or message us on instagram @thevault.uk_ or message us on the live chat.

Returns email: returns@the-vault-uk.com

We use UK sizing on all our products and convert to their equivalent in EUR/US. Below you will find the official Nike/Jordan and Adidas size charts, please use these to assist you in your buying to help you get the shoe that fits best! Feel free to use the live chat on our site for any further questions you may have.

Nike/Jordan Size Chart

MENS
(US/AU)

UK

EU

CM

WOMENS (US/AU)

GS

(Grade School)

4

3

36

23

5.5

4Y

4.5

3.5

36.5

23.5

6

4.5Y

5

4

37.5

23.5

6.5

5Y

5.5

4.5

38

24

7

5.5Y

6

5

38.5

24

7.5

6Y

6.5

5.5

39

24.5

8

6.5Y

7

6

40

25

8.5

7Y

7.5

6.5

40.5

25.5

9

 

8

7

41

26

9.5

 

8.5

7.5

42

26.5

10

 

9

8

42.5

27

10.5

 

9.5

8.5

43

27.5

11

 

10

9

44

28

11.5

 

10.5

9.5

44.5

28.5

12

 

11

10

45

29

12.5

 

11.5

10.5

45.5

29.5

13

 

12

11

46

30

13.5

 

12.5

11.5

47

30.5

14

 

13

12

47.5

31

14.5

 

 
 

 

Adidas Size Chart

MENS
(US/AU)

UK

EU

CM

WOMANS (US/AU)

4

3.5

36

22

5

4.5

4

36.5

22.5

5.5

5

4.5

37

23

6

5.5

5

38

23.5

6.5

6

5.5

38.5

24

7

6.5

6

39

24.5

7.5

7

6.5

40

25

8

7.5

7

40.5

25.5

8.5

8

7.5

41

26

9

8.5

8

42

26.5

9.5

9

8.5

42.5

27

10

9.5

9

43

27.5

10.5

10

9.5

44

28

11

10.5

10

44.5

28.5

11.5

11

10.5

45

29

12

11.5

11

46

29.5

12.5

12

11.5

46.5

30

13

12.5

12

47

30.5

13.5

13

12.5

48

31

14

Are the items listed on the site Authentic?

The Vault GUARANTEES the authenticity of every item listed on our site. Each item is thoroughly checked by our team ensuring that items are 100% authentic.

 

How long does it take for orders to ship?

- Customers will be provided with a tracking number after their purchase is shipped, 3 business days in most circumstances but this can take up to 9 business days processing time, depending on stock allocations at the time of ordering. Please keep in mind, express shipping applies only to your order being shipped faster and the regular processing times still applies. If you require your order for a certain date please feel free to contact one of our team.

From there, it will take anywhere between 5 to 10 business days to arrive to destination, subject to variation based on unforeseen circumstances we can not control. If you do have any questions about your order specifically feel free to email the team at info@the-vault-uk.com.

- All shipments are shipped from the UK or Australia depending on stock allocations on the day of ordering.

Refunds will not be given for orders that do not arrive by dates we did not previously guarantee.

Christmas deliveries cannot be guaranteed from the 14th onwards.

 

Which countries do you ship to?

We ship Worldwide.

 

What payment method do you accept?

We accept Visa, Mastercard, Paypal, Afterpay, Laybuy & Klarna

 

How can I track my order?

After being processed, when your package has been dispatched, a shipment confirmation email will be sent to your email with your unique tracking number. You can then track your parcel by clicking on the link provided in the email.  

  

Can I cancel and get my order refunded?

We only allow cancellations under justifiable circumstances. We do also allow returns/exchanges/store credits based on what is most suited to your situation.

 

Are all items listed on the site Brand New? 

Yes. All items are brand new unless stated within the product description.

 

I placed an order but never received a confirmation email. What can be done?

In this case, if you haven’t received confirmation for your order within a few hours, please email us at info@the-vault-uk.com.

 

Is it possible to add a discount code to an order that has already been placed?

Unfortunately for discount codes to be valid, they need to be used during checkout. 

 

Thank you

The Vault 

UGG Goldenstar Clog Driftwood

Regular price £165.00 Sale price £139.00 Save £26.00
/

Only 2 items in stock!

Step into rustic elegance with the Goldenstar Clog in 'Driftwood', an exclusive offering at The Vault. This clog captures the essence of artisanal craftsmanship with its natural wood grain appearance and refined design. Perfect for those who appreciate a blend of classic style with a modern twist, the Driftwood colorway evokes the timeless beauty of nature.

Design & Features:

  • Natural Wood Aesthetic: The 'Driftwood' clog features a unique wood grain texture that mimics the natural beauty of washed-up wood, offering both visual appeal and a tactile experience. The neutral tones ensure these clogs can complement a variety of outfits.
  • Premium Comfort: Crafted with a focus on comfort, these clogs include a soft, cushioned insole that provides excellent support for all-day wear. The ergonomic design of the footbed enhances the comfort, making them ideal for those long days on your feet.
  • Durable Materials: Made from high-quality, sustainable materials, the Goldenstar Clog is not only stylish but also durable. The construction is designed to withstand the rigors of daily wear while maintaining its distinctive look.
  • Versatile Styling: The understated elegance of the 'Driftwood' colorway makes these clogs a versatile choice for any wardrobe. Perfect for casual outings, they can also be dressed up for more formal events, making them suitable for any occasion.

Exclusive at The Vault:

The Vault is proud to present the exclusive Goldenstar Clog 'Driftwood' as part of our premium footwear collection. This unique piece reflects our commitment to offering distinctive, high-quality products that stand out from the ordinary.

Why Shop With Us?

  • Authenticity Guaranteed: We ensure that all our footwear is 100% authentic, directly sourced from the most reputable manufacturers.
  • Exclusive Selection: We specialize in exclusive and hard-to-find footwear, providing our customers with unique and appealing options.
  • Superior Customer Service: Our dedicated team is committed to providing a seamless shopping experience, ensuring your satisfaction from the moment you browse our selection to the joy of wearing your new shoes.

Customer Reviews

Based on 41 reviews
93%
(38)
7%
(3)
0%
(0)
0%
(0)
0%
(0)
S
Sally Wain
Perfect and fantastic delivery tracking

Perfect

F
Fi Marks
Trying so hard not to wear them all the time!!!

These are my favourite Uggs ever. Just adorable! Trying not to wear them too much so I don’t ruin them!!! Great shipping and tracking too! Thank you

S
Stacie
Epic

My boots arrived yey! And they fit me perfectly.

W
William Griffin
Great Value

Quick delivery from Australia to the Uk with a big saving on purchase price.
Great service.

P
Paul Hellier
Great quality brilliant service.

Love my hug slippers

Customer Reviews

Based on 41 reviews
93%
(38)
7%
(3)
0%
(0)
0%
(0)
0%
(0)
S
Sally Wain
Perfect and fantastic delivery tracking

Perfect

F
Fi Marks
Trying so hard not to wear them all the time!!!

These are my favourite Uggs ever. Just adorable! Trying not to wear them too much so I don’t ruin them!!! Great shipping and tracking too! Thank you

S
Stacie
Epic

My boots arrived yey! And they fit me perfectly.

W
William Griffin
Great Value

Quick delivery from Australia to the Uk with a big saving on purchase price.
Great service.

P
Paul Hellier
Great quality brilliant service.

Love my hug slippers

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Our Guarantee

100% Authentic & Verified

All products are personally verified by our staff and checked extensively to ensure you get what you pay for.

Customer Reviews

Based on 41 reviews
93%
(38)
7%
(3)
0%
(0)
0%
(0)
0%
(0)
S
Sally Wain
Perfect and fantastic delivery tracking

Perfect

F
Fi Marks
Trying so hard not to wear them all the time!!!

These are my favourite Uggs ever. Just adorable! Trying not to wear them too much so I don’t ruin them!!! Great shipping and tracking too! Thank you

S
Stacie
Epic

My boots arrived yey! And they fit me perfectly.

W
William Griffin
Great Value

Quick delivery from Australia to the Uk with a big saving on purchase price.
Great service.

P
Paul Hellier
Great quality brilliant service.

Love my hug slippers